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Frequently Asked Questions

How to Login to my Account?

Use your registered email address to log in to login page.

If you are ordering for the first time, you don’t need to create an account. Simply place the order as a guest, your account will be created with the email you use during order checkout, which you can use to log in from next time.

If you still are facing any issues, please drop an email to us for further support from the contact us page.

I received a Wrong/Damaged/Missing Product(s). What Should I Do?

Do not worry, we will replace the damaged/wrong product. In the case of the missing product, we will send you the missing product. Just drop us an email with the damaged/wrong product image with Order ID.

Please click on “Contact Us” link to drop an email to us.

My Order Is Showing as Pending. How Do I Cancel?

Pending order automatically gets cancelled with 48 hours. You can place a fresh order.

If your money is deducted, it will get refunded within 48 hours. Do not worry, your money is safe with us.

How can I cancel my order?

In order to expedite the delivery time, our team starts working as soon as we receive any order. Therefore, chances to cancel any order once confirmed are very less. However, for some specific situations, we can try to cancel the order request.

Please go to the page – contact us to connect with us.

Where is my Order?

Once your order is shipped from our facility, you will get an email with the tracking link. On clicking the link you can easily track your order. Do not panic if there is a delay in your order, we will do our best to deliver your product as soon as possible.

Can I make any modification after placing an order?

In order to speed up the delivery time, our team starts working as soon as we receive any orders from our customers. Therefore, there is very little chance of making any modifications in your order.

Please click on “Contact Us” link for raising a request/ issue with us.

How to track my order?

You can easily track your Neemax order by clicking on the tracking link that was shared through email.

How Do I Make a Payment for Pending Orders?

All pending orders are cancelled automatically. If you still want the products, you can place a fresh order.

Why Is My Order Pending?

This usually happens when the payment gets stuck in the payment gateway or due to a server issue from the bank’s side. Pending orders get automatically cancelled in 48 hours.

If your money is deducted, it will get refunded within 48 hours. Do not worry, your money is safe with us.

I Have a Coupon. How Can I Place My Order Using It?

Add item(s) that you wish to purchase in your cart and enter the coupon code in the box – ‘Coupon Code’ or ‘Have a coupon?’.

Click ‘Apply Coupon’ after you have entered the coupon code.

The discount will be applied, and you can then proceed to choose the desired payment method.

Where can I find Order ID?

An Order ID is a unique number which you’ll need to identify and track your orders. Each order receives its own Order ID that will not be duplicated. By the help of this Order ID you can get information like; date of the order, shipping status, product details, payment details, etc.

To look for an order ID, login to your Neemax account, go to ‘My Account’ and click on ‘My Orders’.

How Can I Delete My Order History Which Is In Pending Status?

You cannot delete the order history however pending order automatically gets cancelled within 48 hours.

My Order Is Delivered, But I Have a Query.

Please click on “Contact Us” link for raising a request with us.

How Can I Change My Address?

If the order is not yet shipped, we shall help you in changing the delivery address. In case the order is already shipped, we won’t be able to change the address. At the time of delivery, you can refuse the order and place a fresh order with the desired address of delivery.

To change your Billing or Shipping address, go on to My Account > Edit Address > Edit (Billing / Shipping)

How Can I Change My Shipping Address?

While placing your order, you can select the desired shipping address. In case the order is already shipped, we won’t be able to change the shipping address.

Is Neemax certified from doctors or any certifying agency of baby products?

CLO2 is registered with United States Environmental Protection Agency (US EPA) as a sterilizer

Haffkine Institute, Mumbai

Indian Drugs Research Association and Laboratory